Refund & Cancellation Policy

1. Introduction

At ProTree Academy, we are committed to delivering high-quality coaching, mentorship, and academic support for aspiring Chartered Accountants (CA) and Company Secretaries (CS). We encourage every student and parent to carefully review the course details, curriculum, batch schedule, and fee structure before completing the admission process. By enrolling in any of our online or offline courses, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.

2. Admission Confirmation

An admission is considered confirmed only after:

• Submission of the admission form.
• Successful payment of the applicable registration or course fee.
• Verification of admission details by ProTree Academy.

Once admission is confirmed, the student’s seat is reserved for the selected batch.

3. Refund Policy

Professional coaching involves reserving faculty time, academic resources, classroom infrastructure, digital learning access, and study materials specifically for each enrolled student. Accordingly, all fees paid towards course enrolment are generally non-refundable. This policy applies to:

• Registration Fees
• Admission Fees
• Tuition Fees
• Online Courses
• Offline Classroom Courses
• Live Classes
• Recorded Video Lectures
• Digital Learning Portal Access
• Test Series
• Workshops
• Seminars
• Mock Tests
• Printed Study Materials
• Digital Study Materials

Once access to academic services or study resources has been provided, no refund request shall ordinarily be entertained. This approach is common among professional coaching providers and helps ensure clarity before enrolment.

4. Cancellation by Student

Students may discontinue attending classes at any time. However,

• Cancellation of admission does not automatically qualify the student for any refund.
• Any outstanding fees already committed under the admission agreement shall remain payable where applicable.

5. Batch Change or Course Transfer

A request for changing the batch or transferring to another course may be considered only under exceptional circumstances and solely at the discretion of ProTree Academy. Approval depends upon:

• Availability of seats
• Academic feasibility
• Faculty schedule
• Administrative approval

The Academy reserves the right to approve or decline such requests.

6. Duplicate Payments

If a payment has been deducted more than once due to a genuine banking or payment gateway error, ProTree Academy will verify the transaction. Upon successful verification, the duplicate amount will be refunded to the original payment method within a reasonable processing period.

7. Cancellation by ProTree Academy

In rare situations where ProTree Academy cancels a course or batch due to insufficient enrolment, unforeseen circumstances, or operational reasons, students may be offered one of the following options:

• Transfer to another available batch.
• Adjustment of fees against another eligible course.
• Refund of the fee paid for the cancelled batch, where appropriate.

The Academy’s decision shall be communicated directly to the affected students.

8. Study Materials

Printed books, notes, merchandise, and learning materials supplied by ProTree Academy cannot be returned once delivered unless they are received in a damaged or defective condition. Any issue regarding damaged materials should be reported within 7 days of delivery with supporting photographs.

9. Digital Learning Products

Due to the nature of digital educational content:

• Recorded lectures
• Downloadable notes
• Online assessments
• Learning Management System (LMS) access
• Mobile application access

cannot be cancelled, returned, exchanged, or refunded once access credentials have been issued.

10. Missed Classes

Students who are unable to attend classes because of personal reasons, examinations, relocation, employment, travel, medical issues, or any other individual circumstances shall not be eligible for refunds. Where available, alternative academic support or recorded sessions may be provided at the Academy’s discretion.

11. Scholarships and Promotional Offers

Admissions secured under:

• Scholarships
• Early Bird Offers
• Promotional Discounts
• Referral Programs
• Special Campaigns

remain subject to the same refund policy unless specifically mentioned otherwise in writing.

12. Payment Gateway Charges

Where a refund is approved due to duplicate payment or cancellation initiated by ProTree Academy, applicable banking charges, payment gateway deductions, or statutory deductions may be adjusted wherever legally permissible.

13. Force Majeure

Refunds shall not arise due to interruptions caused by events beyond the reasonable control of ProTree Academy, including but not limited to:

• Natural disasters
• Government restrictions
• Internet outages
• Public emergencies
• Epidemics or pandemics
• Civil disturbances

In such situations, reasonable academic alternatives may be offered wherever feasible.

14. Policy Updates

ProTree Academy reserves the right to amend or update this Refund & Cancellation Policy at any time. The latest version published on www.protreeacademy.com shall supersede previous versions and become effective from the date of publication.

15. Contact Us

For questions regarding admissions, cancellations, or refund-related matters, please contact us through the official communication channels available on: Website: www.protreeacademy.com Our support team will make every effort to resolve genuine concerns promptly, fairly, and transparently.

Our Commitment

At ProTree Academy, our objective is to create an environment where students make informed admission decisions before enrolling. We encourage prospective students to discuss course details, attend counselling sessions, understand the curriculum, and clarify their expectations before confirming admission. This ensures transparency, mutual trust, and a focused learning experience for every aspiring CA and CS professional.

Address:

ProTree Academy, Door no. 326,11th Main, 1st stage, Brindavan Extension, Mysuru, Karnataka 570020